Flakes Dessert Parlour
Address: 16 Kinclaven Gardens, Glenrothes KY7 4UR
Telephone: 01592 421 480
Introduction
Your privacy is important to us at Flakes Dessert Parlour. We are committed to protecting your personal information and clearly explaining how we handle your data. This policy outlines the collection, use, and sharing of personal information through our online ordering platform.
Flakes Dessert Parlour is the data controller responsible for your personal information. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information Collected
When placing an online order, we collect the following data:
- Your full name
- Contact details (email address, telephone number)
- Delivery address
- Order details and history
- Payment amounts
- Custom notes or specific instructions you provide with your order
Purpose of Data Collection
We use your personal information for:
- Processing, managing, and fulfilling your orders
- Efficient delivery of your orders
- Communicating order updates and relevant service information
- Sending promotional and marketing information, subject to your consent
- Enhancing our service and customer experience
Sharing Your Information
We may share your personal information with third parties, strictly for the purposes described above:
- Online Ordering System Provider: To manage the ordering process effectively.
- Delivery Drivers: Your name, delivery address, and phone number are provided to ensure timely and accurate delivery.
Your personal data is never sold or shared with third parties for unrelated marketing activities without your clear consent.
If we use a third-party online ordering system, that provider acts as a data processor under our instruction and must comply with all applicable data protection laws.
Legal Basis for Processing
We process your information based on:
- Contractual necessity (handling your order)
- Legitimate interests (order management and improving services)
- Consent (marketing and promotional communications)
Your GDPR Rights
Under UK GDPR, you are entitled to:
- Access your personal data
- Correct inaccuracies in your personal data
- Request deletion of your personal data (within legal limits)
- Restrict or object to processing of your data
- Withdraw consent to marketing at any time
To exercise these rights, please contact us using the details provided above.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk
Retention of Your Information
Your personal data is retained only as long as necessary to serve the purposes outlined or as required by law. Typically, we retain data for up to 24 months, unless longer retention is legally required.
Security Measures
We take appropriate technical and organizational security precautions to safeguard your personal data against unauthorized access, modification, disclosure, or destruction.
Cookies
Our website may use cookies to improve user experience and monitor website traffic. You can adjust your browser settings to refuse cookies if you prefer.
Changes to this Policy
We may occasionally update this Privacy Policy. Updates will be published on our website, and the date of the last revision will be indicated.
Contact Information
For any questions or concerns regarding your privacy or personal data, please contact:
Flakes Dessert Parlour
16 Kinclaven Gardens, Glenrothes KY7 4UR
Telephone: 01592 421 480